Dwayne Stroman, SPCT

Customer Centricity Across Culture

Track 1 – Leadership

Session 1

Customer-centric businesses generate greater profits, increased employee engagement, and more satisfied customers. Customer-centric governments and nonprofits create the resiliency, sustainability, and alignment needed to fulfill their mission. All customer-centric enterprises deliver whole-product solutions that are designed with a deep understanding of customer needs.

Timeslot: 09:20 AM to 10:00 AM (IST)