Dwayne Stroman, SPCT
Customer Centricity Across Culture
Track 1 – Leadership
Customer-centric businesses generate greater profits, increased employee engagement, and more satisfied customers. Customer-centric governments and nonprofits create the resiliency, sustainability, and alignment needed to fulfill their mission. All customer-centric enterprises deliver whole-product solutions that are designed with a deep understanding of customer needs.
Timeslot: 09:20 AM to 10:00 AM (IST)